Focusing On Keeping Customers Safe: Our Approach

Focusing On Keeping Customers Safe: Our Approach

by Charles Harper

We’re a training supplier who helps keep customers safe. We do this by ensuring operators can meet - and in many cases, exceed - state and federal regulatory responsible gaming requirements. 

Our training provides clear guidance for employees of land-based and online casinos and sportsbooks to ensure they understand their responsibilities around customer safety. Responsible gambling training is provided to employees on a regular basis to ensure knowledge retention, and to update them on new guidelines and context. 

iGaming Academy clients have confidence that their customers can interact safely, ensured by the strong and up-to-date knowledge of their employees.

The training we offer is:

· High quality, created by experts in US, Canadian and global gambling safety

· Fully trackable, featuring assessments and completion reports

· Always up to date with US and Canadian regulation and guidelines

In 2021 we're continuing to expand our range of safer gambling courses, partnering with US educational providers and key trade organizations - including the CGA in Canada - to reach new employees, and promoting research through the creation of up-to-date jurisdictionally-specific training with input from leading experts. In this way we ensure the broadest impact in creating a safer environment for both employees and players.

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